1. IDENTIFICATION OF THE DATA CONTROLLER

• Company: Centro Óptico de Ponte de Sor, Lda (hereinafter "lentesdecontacto.pt")
• Headquarters: Rua General Humberto Delgado, 5B - 7400-259 Ponte de Sor
• VAT Number: 504029118
• Data Protection Officer Contact: [email protected]

 

2. INFORMATION AND CONSENT

The Personal Data Protection Law (hereinafter "LPDP") and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, hereinafter "GDPR") ensure the protection of individuals with regard to the processing of personal data and the free movement of such data.

According to the law, "personal data" means any information of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person, so the protection does not cover data from legal persons.

By accepting this Privacy Policy, the user gives their informed, express, free, and unequivocal consent for the personal data provided through the website https://lentesdecontacto.pt/ to be included in a file under the responsibility of lentesdecontacto.pt, whose processing, under the LPDP and GDPR, complies with appropriate technical and organizational security measures.

Lentesdecontacto.pt maintains a database with the records of its customers. The data in this database are solely the data provided by the customers themselves at the time of registration, collected and processed automatically, in terms approved by the National Data Protection Commission, by lentesdecontacto.pt, the entity responsible for the corresponding file.

Under no circumstances will information about philosophical or political convictions, party or union affiliation, religious faith, private life, racial or ethnic origin, or health and sexual life data, including genetic data, be requested. In no case will any of the following activities be carried out with the personal data provided to us through this website:

• Transfer to other persons or entities without the prior consent of the data subject;
• Transfer to countries outside the European Economic Area (EEA) without the prior consent of the data subject.

 

3. PURPOSES OF PERSONAL DATA PROCESSING

The personal data we process through this page will only be used for the following purposes:

• (i) Execution and management of purchase and sale contracts or provision of services;
• (ii) Order processing;
• (iii) Communication with customers and clarification of doubts;
• (iv) Processing of information requests;
• (v) Processing of complaints, Regulator Processes, pre-litigation Processes, or exercise of rights in judicial proceedings;
• (vi) Statistical analysis activities;
• (vii) Verification, maintenance, and development of systems and statistical analyses;
• (viii) Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
• (ix) Fraud prevention and combat;
• (x) Request for feedback on purchased products or services;
• (xi) Conducting satisfaction surveys.
• (xii) Management and participation in events, contests, and campaigns.

Lentesdecontacto.pt guarantees the confidentiality of all data provided by its customers. However, despite lentesdecontacto.pt collecting and processing data securely to prevent loss or manipulation, using the most advanced techniques for this purpose, we inform you that collecting data over an open network allows the circulation of personal data without security conditions, risking being seen and used by unauthorized third parties.

The lentesdecontacto.pt website has a chat feature, where users can ask questions and make the most of all the offers available at lentesdecontacto.pt. If users provide personal data to lentesdecontacto.pt through the chat feature, it will not be used for any purpose other than what is requested by the user.

On the other hand, the user consents to accessing information regarding the service contracted with lentesdecontacto.pt in order to offer additional services beyond the contracted service.

At the time of collecting personal data, unless otherwise indicated in the fields, the user may voluntarily provide personal data, without the lack of response implying a decrease in the quality or quantity of the corresponding services (unless stated otherwise). However, failure to respond to mandatory data will make it impossible to access the service for which the data was requested.

If you do not agree with the above conditions, lentesdecontacto.pt cannot contract with the user through its website.

 

4. TRANSFER OF PERSONAL DATA

In order to fulfill the purpose of this website, lentesdecontacto.pt will transfer your personal data to other entities, which will process them for the following purposes:

• Payment management and processing activities;
• Provision of contracted services.
• Management and participation in events, contests, and campaigns.

The entities to whom lentesdecontacto.pt will transfer your personal data for processing purposes as mentioned above will have the following nature:

• Insurance entities;
• Third parties related to the provision of contracted services;
• Payment management and processing entities.

 

5. SECURITY MEASURES

lentesdecontacto.pt declares that it has implemented and will continue to implement the necessary technical and organizational security measures to ensure the security of the personal data provided to it, aiming to prevent its alteration, loss, processing, and/or unauthorized access, taking into account the current state of technology, the nature of the stored data, and the risks they are exposed to.

lentesdecontacto.pt guarantees the confidentiality of all data provided by its customers, both in registration and in the process of purchasing/ordering products or services. Data collection and processing are done securely to prevent loss or manipulation. All data will be entered into a Secure Server (128-bit SSL) that encrypts/encodes them (transforms them into a code). Users can verify that their browser is secure if the padlock symbol appears or if the address starts with https instead of http.

Personal data are processed with the legally required level of protection to ensure their security and to prevent their alteration, loss, processing, or unauthorized access, taking into account the state of technology, and the user is aware and accepts that Internet security measures are not impregnable.

Whenever lentesdecontacto.pt accesses any personal data, it commits to:

• Store them using security measures, legally required, of a technical and organizational nature, to guarantee their security, thus preventing alteration, loss, processing, or unauthorized access, in accordance with the state of technology at each moment, the nature of the data, and the possible risks to which they are exposed;
• Use the data exclusively for the previously defined purposes;
• Ensure that the data is processed only by workers whose intervention is necessary for the provision of the service, and they are obliged to confidentiality and secrecy. If there is a possibility of information being disclosed to third parties, they must be obliged to maintain proper confidentiality in accordance with what is provided in this document.

 

6. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which we process personal data provided by users is to send electronic communications with information regarding commercial and promotional communications.

Whenever we make such communication, it will be directed exclusively to users who have previously and expressly authorized it.

In accordance with Decree-Law no. 7/2004, of January 7, if the user wishes to stop receiving commercial or promotional communications from lentesdecontacto.pt, they may request opposition to the service by sending an email to the following address: [email protected]

 

7. EXERCISE OF RIGHTS

In accordance with the provisions of the LPDP and the GDPR, the user may exercise their rights of access, rectification, erasure, limitation, opposition, and portability at any time by requesting through any of the following means:

• Mail: Rua General Humberto Delgado, 5B, 7400-259 Ponte de Sor
• Email: [email protected]
• Phone: 242 206 652 (call to national landline network) from 09:00 to 13:00 and from 15:00 to 18:00 from Monday to Friday.

If the user wishes, at any time, to no longer be part of the lentesdecontacto.pt database, they may exercise this right through these contacts.

 

8. CONTROL AUTHORITY

According to legal terms, the data subject has the right to lodge a complaint regarding the protection of personal data with the competent supervisory authority, the National Data Protection Commission (CNPD).