Return Policy

All our products, whether contact lenses, sunglasses, or maintenance liquids, can be returned as long as they are delivered to us in perfect condition. Disposable contact lens boxes must not be opened, broken, discolored, written on, or show any other damage. Returns made under these conditions must be completed within 15 days after receiving your order.

Manufactured contact lenses, whether annual or monthly, can be returned; however, the refund to the customer will only be made after the lenses have been analyzed by the laboratory responsible for their manufacture. This analysis may take between 3 to 6 weeks. Regardless of the analysis result, the customer will receive a report provided by the laboratory responsible for manufacturing the contact lenses. If a manufacturing defect is detected, the customer will receive a refund of the amount paid or a new contact lens to replace the damaged one. If the laboratory's analysis finds no manufacturing defects, the lens will be returned to the customer, and in this case, no refund will be issued. In the event of a customer error in the online purchase and if the contact lens has already entered production by the responsible laboratory, there will be no right to a refund of the amount paid by the customer.

Disposable contact lenses that are abnormally damaged or arrive damaged must be returned for laboratory analysis. Subsequently, a laboratory report will be sent to the customer, and if a manufacturing defect is confirmed, new contact lenses will be sent at no additional cost, or, if the customer prefers, a refund of the amount paid will be issued.

All sunglasses can be returned as long as they arrive to us in perfect condition. Colored lenses and frames must not be scratched, discolored, or show any other damage. The same applies to cases, cleaning cloths, and warranty certificates that accompany all sunglasses sold at lentesdecontacto.pt. Returns under these conditions must be made within 15 days of receiving the order.

The refund of the amount paid for the order implies the deduction of bank commissions related to order processing and according to the commissions charged by the entities that manage our payments, namely EuPago (payments with bank reference and credit card) and PayPal.

If you have any questions, please do not hesitate to contact our customer support service via email [email protected], or via the customer support line +351 800 209 373.

Revised on 07-09-2018.